Privacy Policy

1. Who We Are

The Fling House ("we", "our", or "us") operates the e-commerce store at theflinghouse.com. This policy explains what personal data we collect when you visit or make a purchase, how we use it, and your rights over it.

2. Information We Collect

• Order & account data — name, email address, shipping address, phone number, and order history when you place an order or create an account.
• Payment data — payment is processed by Razorpay. We do not store your card number or CVV. Razorpay's privacy policy governs how payment data is handled.
• Usage data — pages visited, browser type, device, IP address, and referring URL, collected automatically via server logs and analytics.
• Communications — any messages you send us via email or support channels.

3. How We Use Your Information

• To process, ship, and confirm your orders.
• To send transactional emails (order confirmation, shipping updates, delivery confirmation).
• To respond to customer support queries.
• To improve the store and understand how visitors interact with it.
• To send marketing emails if you have opted in — you may unsubscribe at any time via the link in any email.

4. Sharing Your Information

We do not sell or rent your personal data. We share it only with service providers who help us operate the store:

• Razorpay — payment processing.
• Shiprocket / courier partners — order fulfilment and delivery.
• Resend — transactional and marketing email delivery.
• Supabase — secure database hosting for order and account data.
• Vercel — website hosting and infrastructure.

All providers are contractually required to protect your data and may only use it for the purposes we specify.

5. Cookies

We use essential cookies required for the store to function (session, cart state). We may also use analytics cookies to understand site usage. You can disable cookies in your browser settings; this may affect store functionality.

6. Data Retention

We retain order and account data for as long as necessary to fulfil orders, comply with legal obligations (including tax records), and resolve disputes. You may request deletion of your data at any time, subject to such obligations.

7. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (subject to legal retention requirements).
• Withdraw consent for marketing emails at any time.

To exercise any of these rights, email us at theflinghouse@gmail.com.

8. Security

We use industry-standard security measures including HTTPS encryption and secure database hosting. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security but take reasonable precautions to protect your data.

9. Children

Our store is not directed at children under 13. We do not knowingly collect personal data from children.

10. Changes to This Policy

We may update this policy from time to time. Material changes will be communicated via email or a notice on the site. The date at the top of this page reflects the most recent update.

11. Contact

Questions about this policy? Reach us at theflinghouse@gmail.com.